Assistant Retail Excellence Manager, Southeast Asia and Australia

About the role

This position reports to the Retail Excellence, Operations and Performance Director, Asia Pacific, and is responsible for executing the training strategy and activities that support business growth across Southeast Asia and Australia. It covers training direction, delivery coordination, coaching and talent development.

Key responsibilities

• Adopt training directions and strategies for Asia Pacific and work with HQ and regional partners on worldwide programs such as induction, Galateo, product and store coaching, plus ad-hoc projects.
• Organise training sessions, including scheduling and venue, transportation and meals.
• Analyse the training and development needs of office and retail teams in the different Asian markets.
• Coordinate selling skills, merchandising, marketing, CRM and visual merchandising training with the relevant departments.
• Design training plans, materials and systems, and formulate classroom and on-the-job training with follow-up actions to improve service standards.
• Work with the Retail Director on performance management using the Mystery Shopper Program and NPS, and help with succession planning for high-potential people.
• Run workshops and contests, conduct frequent store visits for field coaching, and evaluate and revise training programs based on results and feedback.
• Guide the market's InStoryTeller experts in cascading key training projects, including train-the-trainer and evaluation.

Required profile

• Degree holder, preferably in Human Resources Management, Psychology or a social science discipline.
• Minimum 5 years of relevant training experience, preferably in luxury retail or fashion.
• Willingness to travel.

Required skills

• Strong project management and presentation skills; digital creation is a plus.
• Excellent communication in English; Mandarin and Cantonese are a plus.
• Strong interpersonal skills and comfort working with all levels of management.