Assistant/Sales Manager - Serviced Residences

About the role

Far East Organization is looking for an Assistant/Sales Manager for its Serviced Residences business. The role covers daily sales activities, client acquisition and retention, and collaboration with the Operations and Revenue Management teams to meet monthly sales targets.

Key responsibilities

• Present the Serviced Residences products and services professionally and engage in daily sales activities such as telemarketing, sales calls, site visits, entertainment, tradeshows and presentations.
• Run the full sales process: build rapport, ask open questions, follow up, manage expectations, handle objections, close deals and collect post-sale feedback.
• Acquire new leads and prospects and establish accounts; foster relationships with existing clients to maintain loyalty.
• Manage leads, respond to inquiries promptly and use company systems and sales tools, including property management systems, CRM systems and the Booker loyalty programme.
• Work with Operations to improve guest experience and with Revenue Management to optimise hotel rates and occupancy.
• Gather and share market information, give regular updates to superiors and the team, and meet monthly sales targets.
• Promote the Booker loyalty programme, review account portfolios and present findings to management, and follow up on overdue payments.
• Take part in ad hoc client and Serviced Residences activities and perform other duties assigned by the supervisor.

Required profile

• Diploma or degree in Hospitality, Tourism or Hotel Management, or equivalent.
• Relevant experience in hotel sales, such as property agent or travel agent.
• Able to work well under pressure in a fast-paced environment, independently and as part of a team.

Required skills

• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.