Associate, Business Operations

About the role

The Associate, Business Operations supports the Digital & Growth (D&G) management team within the Business Operations vertical. The role gives management timely, accurate visibility into spend, headcount and program performance while keeping day-to-day D&G operations running smoothly across markets. It covers budget tracking, project management support, consolidated budget and performance reporting, vendor coordination, market operations support, team engagement and other administrative support.

Key responsibilities

• Budget tracking: maintain budget tracking sheets and headcount master tracker, run monthly budget reviews with markets, consolidate monthly budget and market performance decks, prepare the monthly Corporate Reporting package for Finance, monitor actual spend against budget and manage vendor purchase orders and invoices with Finance and Procurement.
• Market activation tracking: own the yearly Activation Calendar end-to-end, follow up with markets, align markets with Product, Tech and Data functions, identify scheduling conflicts and support Jira tickets raised by markets.
• Team engagement: plan and run D&G team engagements, coordinate leadership summits and quarterly townhalls, and gather feedback to improve future programming.
• Administrative support: prepare presentations, briefing materials and ad hoc reports, and support coordination between D&G, Finance, Procurement and market teams.

Required profile

• Diploma in Business or related studies.
• Good with numbers and concepts, with a financial and budget understanding.
• Proven ability to manage several deadlines at once and work independently, with clear status updates.
• Familiarity with vendor processes such as contracts, purchase orders and invoicing.

Required skills

• Excellent Microsoft Office skills (Excel, Word, PowerPoint).
• Communication, organisation and time management skills.
• Ability to report concisely, accurately and promptly on meetings and matters of relevance.
• Basic project management skills.