Associate, Digital Transformation (Chatbot) Specialist

About the role

DBS Group Operations runs the bank's operational processes across its delivery channels, and the Group Ops Capability Centre (GOCC) accelerates innovation through AI capabilities and COE setups while overseeing digital transformation across the three lines of business operations. This associate role drives the integration and enhancement of the GenAI regional rollout for Digibot 2.0 into key markets such as Singapore and Taiwan, builds Guided Conversations (GCs) and foundational items, and supports adoption and marketing for GenAI Joybot and Digibot.

Key responsibilities

• Spearhead the design, development and deployment of GenAI chatbot and voicebot solutions, GCs and foundational items.
• Work with development teams to identify and implement GenAI and GC enhancements.
• Gather data to monitor and evaluate the performance of GenAI applications and GCs.
• Maintain documentation and user guides for GenAI solutions and GCs.
• Collaborate with business stakeholders and the marketing team on the activation roadmap and creative assets to build engagement and commercialisation.

Required profile

• Proven track record of end-to-end delivery of AI projects and change management.
• Strong foundational understanding of AI and machine learning concepts.
• Familiarity with large language models (LLMs) and their applications.
• Excellent analytical and problem-solving skills.
• Ability to work in a team and strong communication and presentation skills.

The position is based at the DBS Asia Hub, is full time and regular. DBS offers a competitive salary and benefits package.