Associate Director, Client Relationship Management

About the role

Fitch Learning is seeking a Client Relationship Manager based in its Singapore office. The role manages a defined portfolio of strategic B2B client accounts across the South East Asia region, growing them through strong relationships with client contacts and by pursuing new business with new logos. You will work with clients to understand their needs and, with the trainer faculty and product specialists, design programs and learning solutions, while achieving or exceeding an agreed revenue target.

Key responsibilities

• Engage with clients and prospects to understand their learning needs and turn them into solutions
• Position Fitch Learning as a thought leader in learning and financial markets
• Manage the client portfolio through strategic analysis, relationship building and new business wins
• Understand clients' financial markets, products and operating environment to support the design of learning and development solutions
• Convert opportunities into booked business, write and develop proposals and pitch persuasively
• Use the Salesforce system to record and track account developments, and produce regular revenue forecasts from the pipeline
• Hand over programs to operational teams while retaining commercial oversight and the client relationship

Required profile

• Strong background in sales and relationship management, ideally in the financial services education sector
• Proven track record of developing new business and achieving revenue targets
• Ability to understand client strategy and determine appropriate solutions
• Consultative selling approach and excellent communication skills
• High level of professionalism, integrity and quality

What would make you stand out

• Experience working in the financial services industry
• Solid understanding of financial markets

What we offer

• A high-performing team in a fast-paced, dynamic environment with financial backing and stability
• Breadth of learning products and solutions
• Collaborative team with support from colleagues across global offices
• Career progression opportunities