Associate, SRE Support Engineer - Global Financial Markets Technology

About the role

DBS Group Technology supports the bank with an efficient, resilient infrastructure, managing most of its operational processes across banking delivery channels. This Associate, SRE Support Engineer role provides functional and technical support for Global Financial Markets (GFM) applications, ensuring stable production operations and serving Front Office, Back Office, Finance and FX users, including traders during market hours.

Key responsibilities

• Analyse, own and resolve production incidents affecting trading or downstream processes, coordinating with cross-functional teams to restore services promptly.
• Proactively monitor system performance, identify bottlenecks and implement optimisations to improve reliability and scalability.
• Collaborate with development teams to test and deploy enhancements, bug fixes and new features.
• Drive automation of support activities and operational tasks, and develop monitoring tools and alerts for proactive issue detection and auto-healing.
• Provide day-to-day production support for DBS in-house Front Office applications and contribute to continuous improvement and knowledge sharing.
• Take part in on-call rotations, after-hours support, weekend implementations and shift rotations during support duty weeks, and manage escalations from Level 1 teams.

Required profile

• Minimum 5 years of experience in a similar role supporting mission-critical financial applications.
• Hands-on experience with IBM Spectrum Computing (Murex GRID).
• Strong understanding of Termsheet generation tools and FX trading applications (eFXO).
• Good understanding of Structured Products and FX products.
• Comfortable in a front office trading environment with time-sensitive deliverables, and able to communicate with technical and non-technical stakeholders including traders.

Required skills

• AWS services (ECS, EC2, CloudWatch)
• Red Hat OpenShift (Pods, Containers, Clusters)
• Java, microservices architecture and databases (MSSQL, MariaDB, MongoDB)
• Shell scripting, CI/CD pipelines and DevOps tools (Git, Bitbucket, Jenkins, CA Release Automation)
• Monitoring and observability tools (ELK/Kibana, Prometheus, Grafana)
• Strong analytical, troubleshooting and problem-solving skills under pressure