Associate, Strategic Delivery & Change Management Specialist

About the role

DBS is looking for an independent, delivery-focused Associate to deliver transformation, business change and digital initiatives across CBWMO, covering Singapore and regional portfolios that affect Singapore operations. The role manages assigned workstreams with minimal supervision, works with stakeholders across Business, Operations, Product, Technology, Data Chapter and Risk & Governance teams, and sits within the Operations schedule at the DBS Asia Hub.

Key responsibilities

• Deliver CBWMO transformation, business change, digital, automation and system enhancement initiatives across Singapore and regional teams.
• Coordinate Business, Operations, Product, Technology, Data Chapter, Risk & Governance and regional stakeholders to align delivery and close projects.
• Manage end-to-end delivery, from requirements gathering and solution design through testing, implementation, go-live and post-implementation support.
• Analyse and document business requirements, operational impacts and process improvements; write user stories, run grooming sessions and manage delivery backlogs.
• Manage project plans, milestones, dependencies, risks, issues, governance, implementation readiness and executive reporting.
• Run business readiness and change activities, including impact assessments, communications, training coordination and adoption support for Singapore retail operations.
• Coordinate UAT, regression testing, business validation, production deployment and post-implementation verification.
• Support the delivery, accuracy monitoring and automation of GenAI, Agentic AI and other emerging technology initiatives.
• Prepare management dashboards and executive updates while keeping delivery documentation and knowledge up to date.

Required profile

• Bachelor's degree in Business, Finance, Information Systems, Engineering or a related discipline.
• 3-6 years of experience in banking or financial services project delivery, business analysis, PMO, operations transformation, change management or technology delivery, owning cross-functional workstreams.
• Strong stakeholder management and influencing skills, able to drive outcomes without direct authority.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent written, verbal and presentation skills.
• Experience in retail banking operations, operations transformation or digital transformation is highly advantageous.

Required skills

• Hands-on experience across the SDLC, including requirements gathering, solution design, testing, implementation, go-live and post-implementation support.
• Gathering business requirements, writing user stories, running stakeholder workshops and managing delivery backlogs.
• Coordinating UAT, regression testing, implementation readiness and production deployment.
• Familiarity with Agile and Waterfall; knowledge of the DBS 4D methodology is preferred.
• Proficiency in Microsoft Excel and PowerPoint.
• Exposure to GenAI, Agentic AI, automation, workflow platforms or emerging technologies is an advantage.