AVP, Business Planning & Performance Specialist, Customer Service Hub

About the role

DBS is hiring an Associate Vice President, Business Planning & Performance Specialist for its Customer Service Hub (CSH), reporting to the Group COO. The role covers financial management and performance analysis, working with Group Finance and regional counterparts to forecast, reconcile and optimise the CSH's finances.

Key responsibilities

• Work with Group Finance partners to submit monthly spending forecasts and reports on time and accurately, and to highlight expense gaps and risks
• Analyse monthly financials and reporting metrics, and monitor forecast versus actual spend
• Support write-offs/write-backs, accruals and cost allocation oversight under the NCA Framework, and strengthen forecasts by validating historical performance against forward assumptions
• Review the GLAO reconciliation process and ensure timely monthly reconciliations
• Support the annual budget exercise and ad-hoc budget transfers for unbudgeted expenses or headcount
• Drive governance of CSH financial performance and strategic planning during the annual budget cycle
• Oversee regional data reporting, analyse raw data and deliver executive-ready reports for operational reviews
• Lead management reporting for key metrics to internal and external stakeholders, including monthly Regional CSH management meetings
• Develop diagnostic insights and materials for strategic reviews, and proactively alert management to potential service risks based on KPIs and targets

Required profile

• Diploma or degree in Banking and Finance, or 2 years of finance or accounting experience
• Experience in business planning and/or data reporting, including detailed reports and presentation reviews
• Advantageous: experience in agentic AI, process improvement, Agile, project management and change management; consumer banking or customer centre background

Required skills

• Data storytelling and quantitative analysis
• Excellent written skills and strong communication, able to lead discussions and present
• Time management, attention to detail and risk-driven mindset