AVP, Data Platform Customer Success Specialist

About the role

DBS Group Technology is hiring an AVP, Data Platform Customer Success Specialist, based at the DBS Asia Hub. The role drives customer success, user enablement, communications and engagement across the enterprise Data Platform, helping users discover, understand and adopt its capabilities through outreach, onboarding, learning programmes and community engagement.

Key responsibilities

• Own and run user outreach and engagement campaigns, and manage communications for releases, maintenance, service updates and new features, translating technical information for different user groups
• Design and run onboarding, training, workshops and office hours, and build user communities through knowledge sharing, forums and roadshows
• Gather customer feedback via surveys and interviews and turn it into practical recommendations
• Drive internal engagement such as town halls, recognition programmes and newsletters, and partner with Product, Engineering, Operations and Support teams
• Build dashboards and reports on adoption, onboarding, engagement and satisfaction, and prepare management reports and executive presentations
• Manage programmes and workstreams from planning to completion, tracking milestones, risks and dependencies

Required profile

• Degree in Business, Information Systems, Marketing, Communications, Learning & Development, Technology, Data or a related discipline
• 5 to 7 years of experience in Customer Success, Technology Adoption, User Enablement, Change, Programme Management, Technology Operations or Communications
• Proven ability to drive cross-functional initiatives independently, with strong stakeholder management and communication skills
• Experience delivering user-facing initiatives such as onboarding, adoption programmes, learning activities, events, communities or engagement campaigns

Required skills

• Working proficiency in Microsoft Office, especially Excel and PowerPoint
• Familiarity with collaboration platforms such as SharePoint, Confluence, Jira or Teams
• Preferred: Power BI, Tableau or Looker; survey tools such as Qualtrics, Microsoft Forms or Google Forms; Agile, data platforms, cloud or AI tools