AVP, Digital Transformation Specialist (Operations COEs)

About the role

DBS is hiring an AVP, Digital Transformation Specialist within the Group Operations Capability Centre (GOCC), reporting to the Group COO. GOCC accelerates innovation through AI capabilities and COE setups, oversees digital transformation across the three Lines of Business Ops and Operations COO functions, and manages the majority of the bank's operational processes.

Key responsibilities

• Own the end-to-end delivery roadmap for the centralized SOP Platform and Operations Skills ecosystem, and lead the transformation of Operations SOPs into reusable AI agent skills and workflows.
• Establish and manage a centralized SOP Platform integrating SOPs, system Knowledge Bases and operational knowledge assets, creating a single source of truth for operational knowledge.
• Design ontologies, taxonomies, metadata and knowledge graph frameworks linking business processes, SOPs, controls and system functionalities, and define knowledge standards and governance.
• Build high-quality operational knowledge assets for AI Agent deployment, partner with Technology teams to integrate them into AI platforms, and support AI-powered workflow orchestration.
• Engage stakeholders across Operations, Technology, Risk, Data and Business functions, establish governance, controls and risk management requirements, and drive issue resolution, change management and adoption.
• Monitor platform effectiveness, knowledge quality and user adoption, and identify continuous improvement opportunities.

Required profile

• Degree in Business, Information Systems, Computer Science, Knowledge Management, Engineering or a related discipline.
• Minimum 8 years of experience in Operations Transformation, Digital Transformation, Knowledge Management, Business Analysis or Technology Delivery.
• Experience managing large-scale transformation initiatives involving Operations and Technology stakeholders.
• Strong stakeholder management, communication and influencing skills, self-driven with strong project management and problem-solving capabilities.

Required skills

• Strong understanding of SOP frameworks, process mapping, knowledge management, taxonomy, ontology and metadata.
• Familiarity with AI, GenAI, AI Agents, Knowledge Graphs, RAG architecture or workflow automation platforms is advantageous.