AVP/Senior Associate, Business Management and Performance Governance

About the role

Group Operations manages most of the Bank's operational processes and delivers through multiple banking channels. This role drives business management, performance governance and executive reporting across Group IBGO, consolidating financial, workforce, scorecard and strategic performance inputs to support management oversight and timely decisions. It suits a structured, analytical business manager who can coordinate governance cadences, handle senior stakeholder requests and turn complex information into concise executive updates.

Key responsibilities

• Manage SCM reporting governance across FTE, financials, targets, planned and actual savings, maintain data integrity in trackers and reporting packs, and partner with country and functional teams to track savings delivery and surface variances.
• Prepare concise SCM performance updates for IBGO forums and liaise with Group Finance SCM on queries and submissions.
• Prepare and support Group IBGO presentations, strategy updates and executive materials for senior management reviews, and connect inputs from multiple teams into coherent management narratives.
• Coordinate agenda planning and materials for regular management meetings, set up and run ad hoc senior management reviews, and track action items and decisions from executive forums.
• Facilitate scorecard governance, including development, communications, releases, progress updates, review sessions and submissions, and monitor progress against performance priorities.
• Ensure consistency, quality and timeliness of performance materials, enforce version control and data accuracy, and continuously improve reporting processes and templates.
• Work closely with regional IBGO COO teams, Finance, Operations COO, HR and others, and influence stakeholders across functions and locations.

Required profile

• Minimum 6 to 8 years of experience in business management, strategy, finance, performance management, COO office or related governance and reporting roles.
• Strong understanding of financial management, budgeting, workforce planning, expense governance and performance tracking.
• Experience preparing management materials, performance updates and executive presentations for senior stakeholders.
• Demonstrated ability to manage scorecard processes, performance reviews, governance cadences or management reporting cycles.
• Experience in regional, cross-functional or matrixed teams, influencing stakeholders without direct authority.
• Prior exposure to operations, banking or financial services environments is an advantage.

Required skills

• Strategic thinking and business acumen
• Financial fluency and analytical rigour
• Executive storytelling and deck craft
• Stakeholder management and influence
• Operating rhythm and governance
• Communication and execution