Bellman

About the role

A full-time, non-management Bellman position at a Westin property in Singapore (Asia Square Tower 2, Marina Bay area). The role greets guests, assists them with luggage and transport arrangements, and follows company policies and quality standards.

Key responsibilities

• Greet and escort guests to their rooms, open doors and help guests and visitors enter and leave the property.
• Inform guests about property amenities, services, hours of operation, local areas of interest and activities, and explain room features such as the room key, mini-bar, ice and vending areas, in-room safe and valet laundry services.
• Transport guest luggage to and from rooms and the designated bell area, and help with luggage storage and retrieval.
• Assist guests in and out of vehicles, including loading and unloading luggage, and supply directions.
• Arrange transportation such as taxis, shuttle buses or limousines, record advance requests, and explain parking procedures.
• Follow company policies, report accidents, injuries and unsafe conditions, and stay alert to undesirable persons on the premises.
• Maintain a clean, professional appearance, keep proprietary information confidential, welcome guests, anticipate their needs, assist people with disabilities and speak clearly and politely, including answering phones with proper etiquette.
• Comply with quality assurance standards, read small print accurately, move quickly to meet work demands, stand, sit or walk for long periods, and lift objects up to 50 pounds alone and more with assistance.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience or supervisory experience required.
• No license or certification required.