Branch Head - Client Grant Processing

About the role

The Branch Head (Client Grant Processing) leads and manages a high-performing team within the eServ line of business, responsible for the accurate and timely processing of grants. The role ensures operational excellence, compliance with policy frameworks and a culture of collaboration, continuous improvement and service quality.

Key responsibilities

• Lead and manage a large team of Grant Processing Officers, providing direction, mentoring and coaching aligned with organisational goals
• Build team resilience, engagement and capability through regular check-ins and upskilling initiatives
• Oversee end-to-end operations of grant application processing, assessments and approvals across multiple schemes
• Maintain strong internal controls so processes meet regulatory requirements, policy guidelines and audit standards
• Coordinate with policy owners to resolve issues and improve turnaround time
• Monitor KPIs and processing metrics through reporting and dashboards, using advanced Excel functions to generate insights
• Handle escalations and exceptional cases fairly and with integrity

Required profile

• Bachelor's degree in Business Administration, Accounting, Finance or equivalent in project management
• At least 8 years of relevant experience in grants administration or operations service delivery, including at least 3 years in a team leadership or branch management role
• Prior experience overseeing public sector grants is an advantage
• Proven track record leading large operational teams of at least 10 staff

Required skills

• Advanced Excel for reporting, analysis and performance monitoring
• Strong interpersonal and communication skills and stakeholder influence

What we offer

• Competitive remuneration and comprehensive benefits
• A collaborative workplace with meaningful work and a safe space for diverse perspectives