Broker Operations Manager II, AWS Cloud Logistics (APAC)

About the role

AWS Cloud Logistics is seeking a Broker Operations Manager to drive and optimize customs operations across the APAC region. The role leads process improvements, standardizes operational procedures and executes strategic initiatives while keeping day-to-day operations solid. It suits someone with strong logistics and transportation experience who can learn complex regulatory environments and solve operational challenges independently.

Key responsibilities

• Manage customs broker relationships and drive performance improvement across the region
• Own broker performance metrics and reporting, giving data-driven insights to business decisions
• Coordinate and standardize customs clearance processes across AWS sites and programs
• Resolve complex broker issues and put preventive measures in place
• Analyze operational data to identify and run process improvements
• Drive cross-functional collaboration to optimize import/export operations
• Lead automation projects and implement solutions for recurring customs clearance challenges
• Develop and track operational metrics to improve efficiency and reduce clearance delays
• Manage brokers daily, resolve clearance issues, and partner with teams to optimize documentation flow and broker compliance
• Lead broker performance reviews, action plans and regional performance reporting

Required profile

• Bachelor's degree in Supply Chain, Business, Engineering, Finance or a related technical field
• 5+ years of hands-on experience in customs brokerage operations and international logistics
• Demonstrated expertise in customs regulations, documentation and compliance procedures
• Experience managing cross-border shipments and resolving customs clearance issues
• Project management skills to lead initiatives, drive process automation and work with cross-functional stakeholders

Preferred qualifications

• Experience in data center, cloud computing or technology industry operations
• Strong communication skills and ability to present to stakeholders including leadership
• Familiarity with customs management systems and trade documentation platforms
• Experience in fast-paced, tech-driven environments