Business Analyst – Mobile and Web Applications

About the role

Activate Interactive, a technology consultancy in Singapore, is hiring a Business Analyst for its Co-Development unit. The role drives product outcomes by gathering insights, analysing markets and defining success metrics. It is a fixed-term contract until March 2028, based at 52 Jurong Gateway Road.

Key responsibilities

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify the problem space and opportunity size.
• Evaluate existing solutions to find unique opportunities or synergies.
• Run user interviews and gather insights to shape the problem statement.
• Define key success factors, identify metrics and build dashboards to track them.
• Analyse results after release and the impact of requested changes, including resource needs.
• Work on the Development System, the ServiceNow SaaS development project and maintenance systems involving enhancements and ticket resolution, including .NET/Java systems.

Required profile

• Bachelor's degree or diploma in Business, IT, Engineering or a related field.
• More than 5 years of experience as a Business Analyst developing and maintaining systems in Agile and Waterfall approaches.
• PMP certification or equivalent project management practice.
• Experience in development and maintenance projects, including UAT and quality assurance.
• Experience working with outsourced vendors, conducting user testing and reviewing business and technical specifications such as user stories, test cases and scenarios, and security and risk remediation.

Required skills

• Proficiency with requirements management tools such as JIRA and Confluence.
• Data collection and synthesis to derive actionable insights.

What we offer

• Competitive salary and a variable performance bonus.
• Medical coverage, life and health insurance, and flexible benefits or allowance.
• Wellness support, learning programmes, certification support and a staff development budget.
• Structured career paths on technical, domain expert or leadership tracks.
• Flexi-place, flexi-time and flexi-load arrangements.