Business Solutions Manager

About the role

The Business Solutions Manager owns the market-level roadmap, delivery and operation of key business technology applications across Finance, Supply Chain, P&O, Retail, Marketing, clienteling, e-Business and client-facing systems. The role translates the needs of Singapore and Export Markets (Indonesia, Philippines, Cambodia) into regional and global roadmaps, partnering with business stakeholders and regional Tech and Digital teams to capture requirements, manage projects and drive adoption. It also leverages automation and AI to improve processes across boutiques, offices and distribution centers.

Key responsibilities

• Partner with business teams and regional teams to build a transparent roadmap that delivers market-specific requirements within the regional and global application landscape.
• Capture, analyse and prioritise business requirements, and develop and manage detailed project plans, budgets, resourcing and risk mitigation.
• Manage project progress, steering committees and conflicting timelines, and champion change management, including training and communication plans.
• Maintain a technical understanding of Retail Tech, Corporate and Digital Solutions systems, act as local point of contact for system design and implementation, and manage the lifecycle of local applications.
• Enable low-code and no-code solutions, propose automation and AI use cases, and manage vendor relationships in line with procurement policy.

Required profile

• At least 7 years of hands-on experience with Retail, Digital and Corporate systems, with successful implementations across more than one market.
• Experience in global enterprise landscapes, implementing tactical solutions where enterprise solutions fall short, and managing cross-functional initiatives with market, regional and external partners.
• Degree in Engineering, Computer Science, Information Technology or a related field; PMP is an advantage but not required.
• Retail, luxury retail or omnichannel experience preferred.

Required skills

• Working knowledge of enterprise applications and integration landscapes across Retail, Digital and Corporate domains.
• POS, CRM, digital marketing and e-commerce; ERP, WMS, HRIS, payroll, time and attendance, BI and AI tools.
• Understanding of low-code/no-code platforms, workflow automation and emerging AI capabilities.
• Budget management and financial planning for technology and business initiatives.