Care Manager - Mental Health Support

About the role

NUS is looking for a Care Manager to join its Health & Wellbeing team, which supports the mental wellbeing of 13,000 employees. The role contributes to the in-house Respondent Care service (supporting staff undergoing investigations due to allegations of misconduct) and Mental Health Return-to-Work services, providing timely case management and psychological support. It also offers counselling to employees experiencing emotional distress, acute stressors and mental health concerns, working closely with the in-house clinical team and other stakeholders.

Key responsibilities

• Triage: conduct mental health triage and psychosocial assessment to identify concerns, levels of distress and risk, and apply clinical judgement to choose care pathways and interventions.
• Case management: support complex employee misconduct cases and return-to-work cases, maintain clinical boundaries, confidentiality and professional independence, build rapport and document cases, and collaborate with internal and external stakeholders on coordinated care.
• Counselling: provide individual counselling and evidence-based interventions such as CBT.
• Training and workshops: develop and deliver sessions on mental health conversations, and support initiatives such as the Peer Staff Supporter Programme.
• Clinical excellence: support clinical workflows, keep accurate records and comply with professional, ethical and organisational requirements.
• Continuous improvement: take part in supervision, case discussions and training, and contribute to process improvement.

Required profile

• Bachelor's degree in social work, psychology or a related field, with a background or training in counselling.
• At least 2 years of relevant experience in case management and supporting distressed individuals in education, community or healthcare settings.
• Experience providing counselling or psychosocial support is advantageous.
• Willingness to travel to clients and flexibility to work outside regular hours when needed.

Required skills

• Strong case management and foundational counselling skills.
• Proficiency in MS Office, especially Excel and Word.
• Ability to stay calm and effective in fast-paced, high-pressure situations.