Cell and Gene Therapies Control Tower Coordinator (Marken)

About the role

UPS Marken is looking for a Logistics Coordinator to support the delivery of cell and gene therapies through its global network. Working from the Cell and Gene Therapies (CGT) Control Tower in Singapore, the role coordinates movements and monitors shipments in real time with global branches, identifies and mitigates risks and provides end-to-end visibility. It is a permanent position.

Key responsibilities

• Build working relationships with internal departments such as Project Management, Operations, Customer Relationship Managers and Customer Services, and with overseas Marken offices and agents.
• Book shipments in Maestro according to client specifications and lane mapping, and pre-alert branches and outside service providers on collection and delivery instructions.
• Review customer bookings in Maestro, update milestones and chase those not added as agreed.
• Review client operating procedures and manage the paperwork and checklists for cell and gene shipments, ensuring documentation is accurate, complete and attached to Maestro as required.
• Monitor GPS tracking on all CGT shipments and daily dashboards, and watch for weather, civil unrest or strikes that could delay shipments.
• Provide clear information on handling of delayed shipments, run post-flight and trace investigations, and support special requirements by informing the Customer Services Group and Project Management team.
• Produce daily reports on transport issues, monitor and train outside service providers, and record proof of delivery documents in Maestro within agreed timeframes.
• Analyze recurring operational issues to develop solutions and lessons learned.

Required profile

• Diploma in Logistics and Supply Chain or a related field.
• Good communication skills to liaise with stakeholders across levels.
• 1-3 years of customer-facing experience preferred; prior experience in pharma, courier or freight is preferred.
• Able to work independently with minimal supervision and within a team.
• Willing to work flexible shift hours and support overtime, including weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Use of Maestro for booking and milestone tracking.