Claims Executive - Energy, Property & Construction

About the role

Zurich Insurance is looking for a Claims Executive to join its Claims team. You will manage a portfolio of commercial claims within your assigned authority limits, focusing on Energy, Property and Construction-related losses. You will apply technical judgement across coverage assessment, reserving, claims strategy, negotiation and settlement, working with customers, brokers, loss adjusters, legal advisers, reinsurers and internal stakeholders to resolve claims quickly and fairly.

Key responsibilities

• Manage Energy, Property and Construction claims from notification to resolution within authority limits and claims handling guidelines.
• Review policy wording, facts of loss and supporting documents to determine coverage and liability, escalating complex coverage matters where appropriate.
• Develop and execute claims strategies suited to each claim's circumstances, complexity and exposure.
• Maintain accurate and up-to-date claims records.
• Set and review claims reserves, considering ultimate cost and sensitivities.
• Negotiate fair settlements within authority and pursue recovery, subrogation and contribution opportunities.
• Manage recoveries from internal accounts and reinsurers.
• Build relationships with customers, brokers, loss adjusters, lawyers, experts and reinsurers, and share claims insights with Underwriting and Distribution.
• Ensure compliance with regulatory requirements, internal controls and governance standards, and contribute to process improvement and business planning.

Required profile

• Diploma or Bachelor's degree in a relevant discipline, or equivalent professional experience.
• 3 to 5 years of commercial insurance claims experience, ideally with Property, Engineering, Construction and/or Energy claims.
• Ability to manage claims independently within defined authority levels.

Required skills

• Understanding of commercial insurance principles, policy interpretation, coverage assessment, reserving and settlement.
• Analytical and problem-solving skills, with sound judgement on complex information.
• Strong negotiation and stakeholder management, and excellent verbal and written communication.
• Organisation and ability to handle multiple claims and competing priorities.