Client Manager (Tutor) for ISMS

About the role

BSI is looking for a Client Manager (Tutor) to build a country-level team of professionals who deliver training courses and audits on Information Security and IT Service Management. The team shares knowledge and experience against ISO 27001, ISO 20000 and BSI standards, and works with current industry practice.

Key responsibilities

• Deliver public and in-house training courses and solutions to BSI standards, keeping customers informed about BSI services and how training fits into the customer journey.
• Provide feedback on courses and help design training solutions (classroom, electronic, correspondence, mentoring, coaching).
• Audit clients' management systems against standards such as ISO 9001, ISO 27001 and ISO 20000, and lead audit teams.
• Present audit findings, recommend the issue, re-issue or withdrawal of certificates, and keep client records up to date.
• Build partnerships with allocated clients, support the sales and marketing teams, and plan workloads with Planning & Logistics.
• Coach colleagues, especially inexperienced auditors, and maintain professional qualifications.

Required profile

• Degree level education or a further education diploma, with proven experience in Information Security or IT Service Management.
• Experience conducting audits and delivering courses under ISO/IEC standards (ISO 9001, ISO/IEC 27001, ISO/IEC 20000, ISO/IEC 42001) and with government agencies.
• An existing qualified tutor for related schemes and HRDC accreditation is an added advantage.
• Driving licence with less than six penalty points, as driving is essential.
• Must be able to work independently, remotely from any BSI office, and travel daily to clients.

Required skills

• Qualified in at least three of: ISO 9001 (QMS), ISO/IEC 27001 (ISMS), ISO/IEC 20000-1 (ITSMS), ISO/IEC 42001 (AIMS), risk management in information security, data protection (e.g. GDPR), PCI-DSS.
• Good IT and systems skills, and excellent verbal and written communication.