Client Relations Ambassador

About the role

The Client Relations Ambassador will be the voice of Cartier, handling customer interactions via telephone, e‑mail, live chat and social media. You will manage service, sales and after‑sales requests while upholding Richemont Quality Standards and promoting a client‑centric culture.

Key responsibilities

• Represent the Cartier brand in all inbound and outbound customer contacts across phone, e‑mail, live chat and social media.
• Facilitate online and phone sales to achieve set targets.
• Deliver brand information to customers and collect valuable feedback.
• Accurately process data in the appropriate systems following group data security policies.
• Escalate system issues promptly and suggest improvements.
• Identify trends in customer satisfaction and report findings.
• Follow company policies and maintain a professional image.
• Collaborate with the Customer Service team for repairs and after‑sales service requests.

Required profile

• Call centre or customer service management experience.
• Knowledge of contact‑centre tools (ideally Salesforce) including CRM, interaction management, telephony and social‑media handling.
• Familiarity with quality‑monitoring tools and customer‑satisfaction strategies.
• Operational experience with workforce‑management (WFM) and scheduling tools.
• Fluent written and spoken English; Vietnamese is a plus.
• Proven ability to build and sustain positive relationships.
• Experience in continuous quality improvement within customer service.

Required skills

• Salesforce (CRM)
• Contact‑centre management tools
• Quality‑monitoring tools
• Workforce‑management (WFM) tools
• Scheduling tools

What we offer

• Opportunity to contribute to the success and culture of Cartier’s Client Relations Centre.
• Strengthen knowledge of the luxury sector while enhancing CRC expertise.
• Access to a range of career development opportunities within Cartier and the Richemont Group.