Client Relationship Manager (Korea)

About the role

Axi, a global provider of margin and deliverable Foreign Exchange, CFDs and financial spread betting, is looking for a Client Relationship Manager to support its Korea market. The role manages direct Korean clients under the KAM structure and assists KAMs with day-to-day client servicing, onboarding follow-ups, account requests and operational coordination, freeing KAMs to focus on high-value IBs and strategic partners.

Key responsibilities

• Manage and follow up direct Korean clients, supporting onboarding, first deposit, trading activation, retention and reactivation.
• Assist KAMs with client communication, account follow-ups, campaign enquiries, operational requests and issue coordination.
• Support KAMs with client and partner administrative tasks.
• Coordinate with Client Services, Compliance, Payments, Product, Technology, Marketing and Operations to give timely, accurate support.
• Monitor client activity and identify opportunities for activation, reactivation, retention or escalation to KAMs.
• Support Korea market campaigns, client engagement initiatives and partner activities.
• Maintain accurate records of follow-ups, requests, issues and outcomes, and help prepare client and market updates and performance insights.
• Handle client interactions professionally and escalate complaints, risk concerns, unusual activity or compliance matters promptly; report suspected market abuse, insider trading, money laundering or terrorism financing to Compliance and the MLRO.

Required profile

• Native Korean with strong spoken and written English.
• Strong experience in customer service, client relationship management, brokerage operations or account management, ideally with Korean clients in a trading or financial services environment.
• Hands-on knowledge of financial markets and trading, especially Forex, CFDs, leveraged products, commodities and indices.
• Strong understanding of the Korean retail brokerage market, including client behaviour, product preferences, payment/deposit and withdrawal considerations, leverage, financing/swap, execution and trading costs.
• Proactive, independent and highly organised, able to handle multiple high-priority requests in a fast-paced trading environment.
• Experience with Korean brokerage clients, IBs, trading platforms or FX/CFD brokers is highly valuable.

What we offer

• 20 days of annual leave and 5 paid study leave days per year.
• Health and dental insurance for yourself, with the option to include dependents.
• Professional training, certifications and soft skills development.