Client Services Manager / Project Manager - Recruitment

About the role

Korn Ferry is looking for an experienced Client Services Manager / Project Manager to join its RPO team and support a key global client in Singapore. You will oversee the day-to-day delivery of recruitment operations, ensuring strong service delivery, client relationships and recruitment targets. This is a permanent position with a hybrid arrangement of 3 days onsite and 2 days working from home.

Key responsibilities

• Lead and manage day-to-day recruitment operations in line with agreed KPIs and SLAs.
• Manage, coach and develop a team of Recruiters, driving performance, collaboration and continuous improvement.
• Build strong relationships with senior client stakeholders and act as a trusted advisor.
• Monitor recruitment performance, identify risks and implement solutions to meet hiring objectives.
• Drive process improvements and operational efficiencies.
• Oversee recruitment reporting, data accuracy and performance metrics, giving insights to clients and senior leadership.
• Partner with the Project Director on account performance.

Required profile

• 10+ years of recruitment experience, including managing recruitment teams and delivering end-to-end recruitment solutions.
• RPO or in-house Talent Acquisition experience is highly advantageous.
• Strong client and stakeholder management, with the ability to influence and advise.
• Demonstrated ability to lead and develop high-performing teams.
• Excellent written and verbal communication in English; comfortable in a fast-paced, client-facing environment.

Required skills

• Recruitment operations, KPIs, SLAs, reporting and service delivery management.
• Analytical, problem-solving and organisational skills.

What we offer

• A permanent opportunity with Korn Ferry.
• Hybrid working: 3 days onsite, 2 days from home.
• The chance to lead an established recruitment team and partner with senior business stakeholders.