CloudOps and DevOps Engineer

About the role

A CloudOps and DevOps Engineer is sought to support GCC 2.0 / GCC+ CloudOps Managed Services across multi-cloud environments (AWS, Microsoft Azure and Google Cloud Platform) in GCC and GCC+. The role covers day-to-day cloud operations, monitoring, incident and service request handling, operational troubleshooting, access coordination, release and patch support, and support of approved CloudOps tools and runbooks. It sits within the CloudOps L1/L2 teams, working with GCC Engineering, ProductOps and service desk teams.

Key responsibilities

• Operational support for cloud environments across AWS, Azure and GCP, provision and management of cloud resources with Terraform, and basic health checks and monitoring reviews
• Support cloud services such as compute, networking, storage, IAM, monitoring and managed databases; assist with account, access and subscription onboarding
• Handle incidents, service requests and tickets, triage, status tracking and follow-up until closure, with updates in Jira/JSM and ServiceNow
• Monitor cloud health using CloudWatch, Azure Monitor, GCP Cloud Monitoring & Logging, Elastic/Kibana and alert follow-ups
• Support DevOps tooling such as GitLab, CI/CD pipelines, CyberArk, Commvault and Confluence, and help users with pipeline issues
• Support basic security operations, patch management, SIEM alert handling, RBAC and access coordination
• Coordinate backup and recovery workflows, and prepare operational reports and attend operations meetings

Required profile

• Bachelor's degree in Computer Science, IT, Engineering or a related field
• 3+ years of experience in cloud operations, CloudOps, DevOps or platform operations, including production cloud environments
• Good communication skills and ability to work with L1, L2, Engineering, ProductOps and customers
• Ability to work with SOPs, runbooks and escalation matrices, and to support business-hours operations plus 24x7 high-severity incidents
• Prior experience in the Singapore public sector is an added advantage

Required skills

• Hands-on cloud operations on AWS, Azure and GCP, including Terraform, Kubernetes and Docker
• Monitoring tools such as CloudWatch, Azure Monitor, GCP Cloud Monitoring/Logging, Elastic/Kibana, Prometheus/Grafana
• CI/CD tools such as GitLab CI or Azure DevOps, and scripting (shell, Python)
• ITIL processes and ITSM tools Jira/JSM and ServiceNow
• Security basics: RBAC, MFA/2FA, SIEM, CyberArk or Commvault familiarity preferred