Concierge

About the role

A full-time, non-management Concierge position at a Westin hotel in Singapore (Asia Square Tower 2, Marina Bay area). The role responds to guest requests for special arrangements and services, handles guest communications and keeps the front desk and club lounge running smoothly.

Key responsibilities

• Respond to guest requests for special arrangements or services such as transportation, reservations and dry cleaning, arranging them or identifying suitable providers
• Handle special requests from guests with unique needs and follow up to ensure satisfaction
• Gather, summarise and give guests information about the property and local amenities, including special events and activities
• Answer, record and process guest calls, messages, requests, questions and concerns, contacting the right departments (e.g. Bellperson, Housekeeping) to resolve issues
• Review shift logs and daily memo books and document information in logbooks
• Monitor the club lounge for seating availability, service, safety and guest well-being
• Report accidents, injuries and unsafe conditions to the manager and complete required safety training and certifications
• Welcome guests according to company standards, assist people with disabilities and thank guests sincerely
• Maintain professional appearance, confidentiality and compliance with company policies and quality assurance standards
• Work within the team, support colleagues and perform other reasonable duties asked by supervisors

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience or supervisory experience required
• Ability to stand, sit or walk for long periods and to lift objects of up to 10 pounds