Conference & Event Services Manager

About the role

Fairmont Singapore and Swissôtel The Stamford, two hotels in the heart of Singapore's shopping, dining and entertainment districts, are looking for a Conference & Event Services Manager. The role covers the organisation and supervision of events from booking until the last guest departs, working closely with the Sales and Banquet teams.

Key responsibilities

• Organise and supervise events from booking to the departure of the last guests, covering meeting requirements, guestroom needs, guestroom pick-up and F&B issues
• Lead a Heartist approach to guest experience and service with the Sales and Banquet Team
• Build rapport with clients and maintain contact to encourage repeat business
• Hold pre-conference meetings so key departments know the group details before arrival
• Review event contacts daily so last-minute changes are passed to Banquet, Kitchen and Stewarding
• Create floor plans for meeting spaces and agree them with the banquet and client before set-up
• Create Banquet Event Orders based on the event's requirements and programme
• Initiate billing procedures and ensure deposits, credit applications and client credibility are handled promptly
• Prepare room-block and F&B forecasts accurately

Required profile

• Hospitality Management Diploma or equivalent
• 1 to 2 years of experience in the hotel catering and conference industry
• Ability to plan and execute events with strong attention to detail

Required skills

• Working knowledge of Opera Sales & Catering (a plus)
• Microsoft Office (a plus)
• Forecasting and budgeting knowledge (a plus)