Corporate Transformation Director

About the role

Manulife is seeking a Corporate Transformation Director/Lead to lead strategic transformation initiatives across the business. The role reports to the Chief Transformation Officer and advances the change and transformation agenda. It suits a seasoned, hands-on professional with deep subject matter expertise in core insurance functions such as distribution, operations, underwriting, claims and customer experience.

Key responsibilities

• Partner with senior leaders to turn enterprise strategy into actionable roadmaps and initiatives, and lead cross-functional programs that deliver operational efficiency, customer-centricity and innovation.
• Work with PICs to research markets, products, business and technology trends and run ongoing market and business analysis to identify growth and transformation opportunities.
• Identify and implement process optimization and automation, designing scalable solutions using lean, agile and design thinking methods.
• Champion a change mindset, develop and execute change management strategies and establish KPIs and success metrics to track progress and ROI.
• Engage internal and external stakeholders, act as a trusted advisor to business leaders and ensure consistent messaging across stakeholder groups.

Required profile

• Deep understanding of insurance business models, distribution, operations and regulatory environments.
• Experience across underwriting, claims, distribution and customer service.
• Proven track record leading large-scale transformation programs with hands-on program management.
• Strong problem-solving, data-driven decision-making and communication skills, and ability to lead through ambiguity and drive cultural change.
• Preferred: Bachelor's or Master's degree (MBA preferred), 10+ years of hands-on experience in transformation, strategy or consulting within insurance or financial services, and experience in regional or global environments.

Required skills

• Proficiency in project management tools and methodologies (Agile, Lean Six Sigma).
• Advanced PowerPoint, Word and Excel, including data analysis and chart generation.
• Knowledge of enterprise PMO and PMO governance; PMP, MoP and Agile qualifications preferred but not required.

The working arrangement is hybrid. Manulife describes itself as an international financial services provider and an equal opportunity employer.