Customer Engineer (C2) – Field Service Role

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, installing, maintaining and upgrading semiconductor equipment while using digital analytics for troubleshooting.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows, and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Strong knowledge of hand tools and appropriate use of digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Hand tools
• Digital multimeter usage
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Digital analytics for troubleshooting

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs, including comprehensive benefits for employees.