Customer Representative – Sales GHH

About the role

The Customer Representative – Sales GHH will act as the primary point of contact for customers within the sales division, ensuring high‑quality service, accurate account handling, and support for sales initiatives. This role blends account management, customer service, and sales support to drive satisfaction and revenue growth.

Key responsibilities

• Manage customer accounts, handling inquiries, issues, and ongoing relationship development.
• Support lead generation and sales pipeline activities, including forecasting and reporting.
• Conduct customer needs assessments and provide product knowledge to guide purchasing decisions.
• Collaborate with internal teams to ensure timely delivery of services and resolve any escalated concerns.
• Maintain accurate records in the CRM system and generate regular sales metrics reports.

Required profile

• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Ability to assess customer needs and translate them into actionable sales support.
• Detail‑oriented with solid organizational abilities.
• Willingness to work onsite in Rahway, NJ, and adhere to regular business hours.

Required skills

• Customer Relationship Management (CRM) systems
• Account Management
• Lead Generation
• Sales Forecasting
• Sales Pipeline Management
• Sales Reporting
• Market Analysis
• Product Knowledge