Customer Service Officer (Retail / Shopping Mall)

About the role

Knight Frank is looking for a customer-focused Customer Service Officer to join its team in a retail / shopping mall setting. You will be the key point of contact for shoppers and tenants, helping ensure a pleasant and seamless mall experience. This is a direct search, so applications from recruitment agencies will not be accepted.

Key responsibilities

• Manage the Customer Service / Information Counter as the first point of contact
• Attend to shoppers' and tenants' enquiries, requests and feedback
• Assist in mall promotions, events and campaigns
• Handle voucher sales and redemptions
• Support Loyalty Programme enquiries and redemptions
• Support the upkeep and presentation of the mall
• Maintain high service standards and perform administrative duties

Required profile

• Able to work a 6-day rotating shift, including weekends and public holidays
• At least 1 year of experience in shopping mall or hotel concierge services
• Customer-oriented with strong communication and interpersonal skills

What we offer

• Lots of opportunities for growth and career development
• A supportive, collaborative team
• Continuous learning and development
• Competitive salary