Customer Service (Order Processing)

About the role

We are looking for a proactive Customer Service professional to manage order processing for our FMCG and food services business. You will ensure orders are entered accurately, customers receive timely updates, and after‑sales issues are resolved efficiently.

Key responsibilities

• Process customer orders with correct pricing, quantities and supporting documentation.
• Respond to enquiries about products, quotations, lead times, pricing and order status.
• Coordinate and resolve after‑sales matters, including returns, exchanges and delivery issues.
• Liaise closely with Warehouse, Logistics and Sales teams to ensure smooth order fulfilment.
• Prepare quotations based on approved pricing guidelines.
• Maintain accurate backend documentation to support picking, packing and delivery operations.
• Perform any other duties assigned by Management.

Required profile

• Strong attention to detail and accuracy in data entry.
• Excellent communication skills for handling customer enquiries.
• Ability to work collaboratively with cross‑functional teams.
• Flexibility to work 5.5 days a week with occasional remote work on Saturdays.

Required skills

What we offer

• Competitive monthly salary ranging from SGD 3,000 to 4,000.
• Full‑time position with a hybrid work arrangement.
• Opportunity to grow within a dynamic FMCG environment.