Customer Service Support – FL (FLO FLC)

About the role

The FL Customer Service Support role is responsible for handling customs permits, coordinating with customs officers, and keeping customers informed about shipment status. You will work closely with internal teams and third‑party service providers to ensure smooth import and export processes.

Key responsibilities

• Process import and export customs permits for warehouse goods and duty payment permits for local sales.
• Liaise with customs officers for shipment arrivals and departures, ensuring accurate information on permits.
• Update customers on shipment status and arrange cheque requisitions with the Finance division.
• Coordinate prompt customs clearance with third‑party providers and manage goods receipt and release with internal customers.

Required profile

• GCE ‘O’ level, GCE ‘A’ level, or Diploma/Advanced/Higher/Graduate Diploma in Business, Logistics, Transportation or equivalent.
• At least 1 year of relevant logistics experience; candidates with many years may be considered for a supervisor role.
• Ability to work in a dynamic, fast‑paced environment, maintain a positive attitude, and provide exemplary customer service.

Required skills

• Proficiency in MS Office, especially Excel.
• Experience with a Warehouse Management System (WMS) is preferred.