Customs Brokerage Agent – Permit Declaration & Customer Service

About the role

Expeditors is seeking a bilingual Customs Brokerage Agent to provide end‑to‑end customer service for permit declarations and freight monitoring. You will ensure timely arrivals, accurate customs entries, and compliance with pharmaceutical and healthcare regulations.

Key responsibilities

• Monitor inbound shipments, flight/vessel arrivals and provide timely updates to customers.
• Prepare and file customs entries, ensuring all paperwork complies with local rules and Singapore Customs regulations.
• Meet Key Performance Indicators for customs processing and billing accuracy.
• Report shipment discrepancies promptly to customers and origin offices.
• Respond to customer inquiries and complaints with urgency, aiming for 100 % satisfaction.
• Enter data accurately into internal systems and generate required reports.
• Bill freight and handling charges to customers on schedule.
• Support additional departmental tasks as needed.

Required profile

• Willingness to learn, grow and work in a fast‑paced, professional environment.
• Bilingual communication skills (English and another language).
• Strong attention to detail and ability to meet strict deadlines.
• Commitment to compliance with GDP/GDPMDS directives and Expeditors policies.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft PowerPoint.
• Effective use of email applications.