Day 2 Software Engineer – Post‑Deployment Support

About the role

As a Day 2 Software Engineer you will ensure the smooth operation of our software products after they go live. You will combine troubleshooting, bug fixing, and configuration management to keep applications performant and reliable for our customers.

Key responsibilities

• Perform end‑to‑end troubleshooting of configuration, performance, and integration issues.
• Identify, analyse, and resolve coding bugs promptly.
• Review and update application configurations to maintain optimal performance.
• Support integration efforts with external systems and platforms.
• Provide technical assistance to customers and address their concerns.
• Maintain detailed documentation of incidents, solutions, and best practices.
• Collaborate closely with development, QA, and support teams.

Required profile

• Strong troubleshooting skills with the ability to diagnose complex software problems.
• Experience in software configuration management and performance monitoring.
• Ability to work independently and communicate technical information clearly.

Required skills

• Node.js
• React
• Microservices architecture
• Docker
• Kubernetes
• Podman
• MongoDB