Design Lead (Digital Services)

About the role

The CPF Board is looking for a Design Lead for its Digital Services Division. You will lead and develop a team of designers, set design standards and drive design outcomes across digital products and services, partnering with product, engineering, business and operations stakeholders. The position is on a 1-year full-time contract directly under the CPF Board payroll, with an option to renew and potential emplacement into a permanent position.

Key responsibilities

• Lead and develop a team of designers, fostering collaboration, continuous learning and design excellence.
• Establish, maintain and govern design standards, frameworks and practices for consistency across digital products and services.
• Drive design outcomes from discovery and concept development through delivery and optimisation.
• Provide design direction, coaching and constructive feedback to strengthen design craft and team capability.
• Partner with product, engineering, business and operations stakeholders to align design solutions with organisational priorities and user needs.
• Champion human-centred design and represent user needs in strategic and operational decisions.
• Review design outputs for accessibility, usability and service quality standards.
• Contribute to design strategy, capability building and the development of the design practice.

Required profile

• Experience leading multidisciplinary design teams and delivering user-centred digital products and services.
• Demonstrated design craft across interaction design, visual design, service design or related disciplines.
• Ability to establish and govern design standards, guidelines and processes at scale.
• Ability to coach, mentor and develop designers in an inclusive, collaborative environment.
• Effective stakeholder management and clear communication of design rationale to technical and non-technical audiences.
• Adaptability in managing competing priorities.

Required skills

• Knowledge of human-centred design methodologies, accessibility principles and design systems.
• Ability to coach and mentor designers.

What we offer

• Formal and informal training opportunities.
• Promotion based on capability and on-the-job performance.
• Hybrid work model, flexible dress code and a rewards package including annual leave, pro-family leave, medical and dental benefits and recreational activities.