Desktop Support Analyst

About the role

A newly created Desktop Support Analyst role in Singapore within a growing business. The position provides level 2 technical support across the firm, working closely with a broader IT team including colleagues in Australia, and takes ownership of escalated technical issues. It also involves supporting business applications, hardware and audiovisual systems, and contributing to technology initiatives.

Key responsibilities

• Act as escalation point for level 1 support, resolving technical issues through to completion.
• Monitor, prioritise and resolve support requests through the helpdesk system in line with agreed service levels.
• Troubleshoot and support Microsoft 365 applications, including Teams and SharePoint, and legal technology platforms.
• Install, configure and test laptops, desktops, mobile devices and software.
• Manage user accounts, permissions and group policies across Active Directory, Exchange and Microsoft 365.
• Support mobile device management through Microsoft Intune.
• Set up and troubleshoot audiovisual and video conferencing systems, including Microsoft Teams Rooms.
• Work with internal teams and external vendors on technology upgrades, maintain documentation and improve IT service delivery.

Required profile

• Experience in desktop support, service desk or a similar IT support role.
• Strong troubleshooting skills and clear, confident communication of technical solutions.
• Proactive, customer-focused approach and enjoyment of helping others.
• Ability to work well in a collaborative, geographically dispersed team.
• Interest in continuous improvement and in contributing ideas that strengthen service delivery.

Required skills

• Working knowledge of Windows, Microsoft 365, Exchange, Active Directory, Intune and Remote Desktop Services.
• Experience supporting video conferencing technology, ideally Microsoft Teams Rooms.

What we offer

• Mentoring program, training, conferences and workshops.
• Generous parental leave entitlements, purchased annual leave and home office allowance.
• Education assistance and Employee Assistance Program.
• CSR activities with charity partners.

Applications are made through the "apply now" link; the firm recruits in-house and does not accept submissions from recruitment agencies.