Desktop Support Technician (Contract)

About the role

We are looking for a Desktop Support Technician to provide on‑site and deskside assistance for our client in Singapore. The role is contract‑based and involves handling incidents, service requests and equipment lifecycle activities while ensuring compliance with IT policies.

Key responsibilities

• Log, prioritize and resolve incidents and service requests within agreed SLAs, escalating complex issues as needed.
• Provide on‑site support for desktops, laptops, printers, AV devices, corporate phones and other peripherals, including break/fix and IMAC tasks.
• Manage device deployment, shipping, repair coordination, asset recovery, refresh cycles and laptop collection from leavers and remote workers.
• Maintain IT asset inventory, lifecycle records, stock audits and ServiceNow records for all hardware.
• Coordinate with Service Desk teams for incident management, user communication and bespoke application support.
• Support endpoint security, access control, patching, encryption and compliance activities.
• Assist with configuration, change and release management, project work and internal/external IT audits.
• Liaise with hardware vendors and service providers for warranty repairs and procurement follow‑ups.
• Provide priority technical support for leadership, VIP users and meeting‑room technologies.

Required profile

• Minimum 4 years of hands‑on deskside or end‑user computing support in an enterprise or MNC environment.
• Experience using ServiceNow or a similar ITSM tool for incident, request and asset management.
• Strong knowledge of Microsoft Windows, Microsoft 365 and Office applications.
• Familiarity with Active Directory, Microsoft Intune, Autopilot or SCCM.
• Basic understanding of endpoint security controls such as BitLocker and antivirus/EDR solutions.
• Good grasp of LAN/WAN and server‑room infrastructure.
• Ability to support meeting‑room AV equipment and conduct asset management activities.

Required skills

• Microsoft Windows
• Microsoft 365 / Office 365
• ServiceNow
• Active Directory
• Microsoft Intune / Autopilot / SCCM
• Endpoint security (BitLocker, antivirus/EDR)
• LAN/WAN networking
• AV equipment support
• IT asset management