Digital Business Development Intern

About the role

This internship offers a hands‑on opportunity to support the rollout and continuous improvement of regional digital CRM products. You will work across markets, turning data into actionable insights and helping shape business processes.

Key responsibilities

• Support testing, launch and optimisation of digital CRM solutions.
• Analyse product, operational and customer‑journey data to generate clear insights.
• Create Excel templates, dashboards and tracking structures for decision‑making.
• Map business workflows, identify pain points and document practical improvements.
• Coordinate requirements, feedback and progress across markets, development teams and key stakeholders.
• Own defined work packages from analysis to stakeholder‑ready output.
• Develop and maintain Confluence documentation and user guides to boost adoption.

Required profile

• Analytical mindset with the ability to structure complex topics and turn findings into recommendations.
• Strong data capability, comfortable using Excel and BI tools for reporting.
• Interest or experience in digital products, product management or testing.
• Process‑oriented thinking to understand workflows and operational pain points.
• Clear communication skills for concise presentations and documentation.
• Independent ownership of priorities and precise delivery of work packages.
• Ability to collaborate across cultures and stakeholder groups.
• Confidence using AI tools to automate workflows and support problem‑solving.

Required skills

• Excel
• Business Intelligence tools
• AI tools
• Confluence