Director, Quality Engineering

About the role

Lam Research is hiring a Director, Quality Engineering for its Global Operations (GOps) Quality team. The role reports directly to the GOps Managing Director, Quality and works closely with Account Teams so that the customer's voice shapes quality initiatives. Success is measured by customer satisfaction on quality (CXL3) for Tier 1 customers, delivery of GOps Quality L1 KPI goals and execution of customer quality initiatives such as ramp support, missing part reduction and FA cycle time improvement.

Key responsibilities

• Build collaborative partnerships with customer account teams and advocate for the customer's voice on product quality execution.
• Lead and own the resolution of key quality issues raised by customers, working with the account team, customer executives, Lam executives, product groups and other GOps functions.
• Represent GOps Quality in Regional Quarterly Operations Reviews and align with GOps Quality and Global Quality on regional metrics.
• Prepare GOps executives for customer executive reviews and meetings, and educate and clarify GOps Quality messaging to account teams and customers.
• Direct customer engagements when necessary and ensure quality problems are identified, prioritised, rooted and solved within target cycle times.
• Share quality issues and trends at key customers with the GOps quality team and role model Lam Core Values and the Lam Management System.

Required profile

• Bachelor's degree in Engineering, Mechanical, Electrical or Industrial engineering, with 15 years of experience or equivalent in a similar role.
• Mandatory experience working with customers in the semiconductor industry.
• Demonstrated experience applying advanced quality methods to improve quality and reduce variability.
• Ability to communicate and influence with quality stakeholders up to senior leadership, and to collaborate on cross-functional teams.
• Adequate presentation skills to brief executives on quality topics and escalations.

Preferred qualifications

• Experience applying advanced quality methods to improve quality and reduce variability.
• Curious mindset, passion for quality ideas, bias for engagement and ability to drive innovative change.

Lam offers hybrid work arrangements: On-site Flex (3+ days per week on site) and Virtual Flex (1-2 days per week on site).