E‑Commerce Specialist – South Asia Pacific

About the role

Bulgari is seeking an energetic and highly driven E‑Commerce Specialist to support its South Asia Pacific markets, primarily Singapore and Australia. Based in Singapore, you will work closely with local, regional and global teams to ensure seamless online operations and drive growth across the Omni‑Channel business.

Key responsibilities

• Maintain flawless e‑commerce NPS by monitoring customer feedback and driving process improvements.
• Support online events such as pre‑orders and product launches, and conduct regular testing and auditing of the site.
• Update promotional banners, category pages and store locator information in line with marketing calendars.
• Collaborate with global teams on SEO opportunities, SEM copy reviews, and new on‑site features (e.g., payment systems, conversion optimisations).
• Generate weekly e‑commerce performance reports in partnership with the e‑commerce manager.
• Partner with Concierge Services to maximise remote sales and act as an escalation point for related issues.

Required profile

• Energetic, highly driven individual with strong stakeholder‑management capabilities.
• Ability to work across multiple markets (Singapore and Australia) and coordinate with global teams.
• Detail‑oriented with a focus on continuous improvement of online operations.

Required skills

• SEO
• SEM
• E‑commerce platform management
• Reporting and data analysis
• User Acceptance Testing (UAT)