eFX Application Support Senior Analyst (Assistant Vice President)

About the role

Citi is hiring an eFX Application Support Senior Analyst within its Production Management team. The role runs and maintains the production environment for Citi's franchise-critical applications so traders can serve clients, while helping drive stability and service improvements. It involves working with Application Technology Development teams, Infrastructure teams and Business Product Owners, and offers exposure to the firm's technology network and the possibility of moving into another technology function.

Key responsibilities

• Manage, maintain and support applications and their operating environments, resolving application issues and driving stability, efficiency and effectiveness improvements.
• Perform start-of-day checks, continuous monitoring, regional handovers and same-day risk reconciliations.
• Develop and maintain technical support documentation for team members and wider technology teams.
• Identify ways to maximise the potential of the applications used.
• Partner with application development and production support teams to prioritise bug fixes and support tooling requirements.
• Assess the risk and impact of production issues and escalate to business and technology management in a timely manner.
• Participate in application releases from development, testing and deployment into production.
• Assess risk when making business decisions, uphold compliance with laws, rules and regulations, and escalate, manage and report control issues transparently.

Required profile

• 5-8 years of experience in an Application Support role; production support experience is essential.
• Bachelor's degree or equivalent experience.
• Ability to engage senior stakeholders and lead discussions with clear, articulate and assertive communication.
• Experience in a fast-paced environment with practical problem-solving and strategic thinking.

Required skills

• Knowledge of technical tools and systems, with willingness to learn new ones such as SQL and Linux.
• Experience installing, configuring and supporting business applications.
• Knowledge of Problem Management Tools.