End User Computing Engineer

About the role

The End User Computing Engineer provides technical support and administration across end-user computing (EUC), Microsoft 365 services and on-premises Active Directory environments. The role covers day-to-day operations, incident resolution, system administration and user access management, ensuring service levels are met through endpoint reliability, identity and access management, collaboration platform support and infrastructure troubleshooting. It works with IT teams to implement changes, supports business users and contributes to medium-term operational improvements.

Key responsibilities

• Support EUC operations: provide technical support for desktops, laptops, mobile devices and peripherals, monitor endpoint health, patch compliance and performance, and troubleshoot hardware and software incidents.
• Administer EUC management platforms to deliver remote support, automate patching and enforce endpoint security policies.
• Manage Microsoft 365 and Entra ID: Exchange Online mailboxes, Teams, SharePoint, OneDrive, collaboration policies, conditional access, MFA, role assignments and application integrations, plus identity governance and compliance controls.
• Maintain Active Directory, DNS and scripting: user accounts, groups, OUs, group policies, access controls, backup restoration, replication health, domain controllers and DNS troubleshooting.
• Respond to IT service requests and escalations, assist in change management and deployment of updates, and maintain SOPs and knowledge base documentation.
• Maintain IT asset inventory and plan asset refreshes; provide white-glove support for VVIP devices and accounts.

Required profile

• Bachelor's degree in computer science, information technology or a related field.
• Minimum 5 years of hands-on experience in end user computing, helpdesk or ITSM scope.
• Sound practical experience in a Microsoft-centric support environment (Windows troubleshooting, Active Directory, printer setup, mailbox management).
• Desirable: white-glove support for VVIP clients, pleasant partnership with end users, independent work in a lean support environment.

Required skills

• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Active Directory and DNS administration
• PowerShell scripting for automation (desirable)