Executive Assistant Team Manager

About the role

Boston Consulting Group is looking for an Executive Assistant (EA) Team Manager in Singapore. The role leads and manages the EA team, delivering high-quality administrative support and operational services to key stakeholders, and acts as the direct people manager for the Executive Assistants. It reports to the SEA Operations Chair, SEA Operations Services Director and Singapore Office Lead.

Key responsibilities

• Define and drive the strategic roadmap for the Singapore EA team, aligning capacity, structure and skill sets with anticipated demand.
• Liaise with the GS Hub AAs and partner with GS Hub leadership on service standards, capacity planning and workload distribution.
• Lead process improvement and technology adoption initiatives such as AI tools and workflow automation.
• Develop and standardize best practices, playbooks and service standards for the EA function.
• Act as escalation point and advisor to senior leaders on complex or sensitive executive-support needs.
• Manage the EAs: run 1:1 check-ins, set goals, lead performance reviews, identify training and stretch assignments, approve time-off requests and timesheets, and handle performance or conduct concerns.
• Onboard new Executive Assistants to office systems, tools and expectations.

Required profile

• 10-15 years of experience, including at least 5 years at managerial level.
• Bachelor's degree.
• Experience managing complex teams in a professional services organization or an organization with demanding customer satisfaction standards.
• Ability to work with a diverse group of people, multitask in a fast-moving environment, and be firm when necessary.
• Singapore citizenship or permanent residency.

Required skills

• Excellent oral and written communication, with the ability to present to senior leaders.
• Comfort using technology to drive efficiency (AI tools, Slack, Trello, Microsoft Office).