Executive, Clinical Operations

About the role

The Executive, Clinical Operations is responsible for processing and facilitating efficient patient admissions across all Ren Ci Hospital (RCH) facilities so that bed occupancy remains optimal. The role covers referral assessment, admission coordination, bed occupancy monitoring, data reporting and quality improvement.

Key responsibilities

• Referral assessment: retrieve and process referrals, review medical and nursing needs, and aim to process them for acceptance within one working day; seek advice from medical and nursing departments and clarify details with referring institutions; liaise with Medical Social Workers and Nurses on referrals from Nursing Homes and the Chronic Sick Unit, and give updates and alternative recommendations.
• Admissions: run a fast admission process with minimal waiting time, assign beds, tell the referring institution the ward, bed and transfer time, and follow up until the admission is confirmed; liaise with Nursing Home administrative teams, the Business Office and the Nursing team; make sure clinical information is ready on arrival and advise patients and caregivers on available facilities and services.
• Bed occupancy: monitor impending discharges to plan admissions ahead, and keep the Bed Occupancy Rate in line with the budgeted target for the financial year.
• Data collection and reporting: collect performance indicator data accurately each day, generate reports and update presentation slides, submit reports to the Ministry of Health on time, and keep department heads, management and regulators informed.
• Quality improvement: take part in quality improvement projects and suggest process improvements; carry out other duties assigned by supervisors.

Required profile

• Degree or diploma in healthcare or social service courses preferred.
• At least 3 years of experience in healthcare or social care.
• Excellent interpersonal and communication skills.
• Able to work independently and as part of a team.
• Excellent time management, highly organised and meticulous.