Executive Club Lounge Trainee

About the role

As an Executive Club Lounge Trainee you will be the first point of contact for guests, delivering a warm welcome and ensuring a friction‑free experience throughout their stay. You will rotate across key hotel functions, gaining hands‑on exposure to front‑desk operations, guest communications, and lounge service.

Key responsibilities

• Provide a friendly welcome and manage check‑in/check‑out procedures, including passport verification and key issuance.
• Handle cash and credit‑card transactions, ensuring compliance with PCI and security standards.
• Manage inbound and outbound guest communications via calls, emails and chats, logging and resolving requests.
• Assist the Executive Club Lounge team in delivering dining experiences in line with brand standards.
• Collaborate with Uniformed Services to offer personalized guest recognition and local knowledge.
• Provide information on hotel services, local attractions, restaurants, and tours.

Required profile

• Diploma or undergraduate studies in Hospitality, Tourism, Business or a related field, or equivalent experience.
• Prior exposure to customer service or hotel operations through internships or part‑time work is advantageous.

Required skills

• Cash handling
• Credit‑card transaction processing
• PCI compliance awareness

What we offer

• Comprehensive training across multiple hotel departments.
• Opportunity to develop a career in hospitality within a leading hotel brand.
• Full‑time, on‑site role in the vibrant city of Singapore.