Executive - Quality Assurance (QA-006)

About the role

This executive is responsible for quality control activities in line with regulations and requirements, inspecting incoming, in-process and outgoing products and shipments for adherence to quality standards. The role also supports quality queries, customer complaints and audits, recommends continuous improvement, helps design documentation guidelines and templates, and delivers quality-related training. Basic knowledge of regulatory affairs and compliance standards is preferred.

Key responsibilities

• Manage customer relationships: record customer engagements, propose requests outside the contract under the manager's guidance, report and help resolve customer dissatisfaction, and initiate product and service offerings.
• Contribute to continuous improvement: support product and material development research, propose new technologies and procedures, analyse quality audit data and apply lean practices.
• Facilitate quality expectations: perform quality activities, generate a monthly report on near misses, complaints, non-conformances and deviations, support internal and external audits, and handle incident and vigilance reporting.
• Perform quality control: inspect incoming, in-process and outgoing products, investigate root causes and recommend corrective and preventive actions, maintain critical equipment and execute maintenance and engineering projects.
• Manage document control: keep electronic and hard copy records aligned with SOPs, update documents, prepare for documentation audits and record audit results.
• Support quality-related training: assist with QMS and regulatory training, propose programmes and collect training outcomes.

Required profile

• Diploma or degree in pharmaceutical science, health science or a related field.
• 1 to 3 years of relevant experience; a pharmacy licence is a plus.
• Meticulous, systematic and able to identify quality discrepancies and suggest resolutions.
• Good communication skills with internal and external stakeholders, and ability to work independently on multiple priorities.

Required skills

• Proficiency in MS Office applications and Microsoft Power Platform applications.
• Strong analytical and problem-solving skills.
• Attention to detail and organisational skills.