Executive – Student Services Centre & Admissions

About the role

The National Institute of Education (NIE) is seeking an Executive for its Student Services Centre (SSC) and Admissions unit within the Office of Academic Administration & Services. The role supports students and alumni throughout their journey, ensuring high‑quality, accurate and timely services from admission to graduation and beyond.

Key responsibilities

• Oversee student‑facing services including admissions, scholarships, financial assistance, insurance schemes and related processes.
• Handle enquiries from students and alumni via counter, email and phone, providing prompt and accurate assistance.
• Process fee payments, issue status letters, and manage certificate and transcript replacements.
• Record transactions in the SAP system and maintain information on the NIE Student Portal.
• Support admission and matriculation activities such as student pass processing, concession card applications and document verification.
• Assist the SSC Manager with annual budgeting and collaborate with the Budget Manager on departmental budgeting matters.
• Participate in ad‑hoc projects and other duties as assigned.

Required profile

• Polytechnic Diploma.
• Minimum three years of experience delivering a broad range of student services in a university or similar educational setting.
• Service‑oriented mindset with a strong passion for delivering excellent customer experiences.
• Excellent interpersonal and communication abilities.
• Strong organisational skills with the ability to multitask, prioritise and meet deadlines.

Required skills

• Proficiency in using SAP for transaction processing and record‑keeping.