Executive, Training Content Creation

About the role

The Executive, Training Content Creation supports HTQA by producing high-quality, brand-aligned learning and communication materials that strengthen luxury service standards across the business. The role covers end-to-end content development across eLearning, videos, presentations and printed or digital collaterals, working closely with trainers, stakeholders and approvers. It operates within a centralized project management and quality assurance approach with defined workflows and approval pathways.

Key responsibilities

• Support and enhance training content such as workbooks, job aids, posters, campaign materials and presentation decks aligned with HTQA standards and brand guidelines, turning operational and service standards into learner-friendly content.
• Support eLearning modules (outlines, storyboards, basic interactions, content formatting) with trainers and digital learning leads, and help with testing, proofreading, version control and readiness checks.
• Support video, photography and event content, including basic production coordination, footage management and post-production support such as editing, captions and simple motion graphics.
• Provide administrative and coordination support: scheduling, document management, workflow tracking, meeting preparation, follow-ups, approvals coordination and reporting.
• Prepare daily, weekly and monthly reports, review systems for workflow improvement, contribute ideas and support Sands Cares and Sustainability programs.

Required profile

• Minimum GCE O Level; a diploma in Communications, Media, Design, Training, Hospitality or a related discipline is an advantage.
• 1-3 years of experience in content creation, learning support, communications or related roles (hospitality or service environment preferred).
• Ability to work weekends and public holidays when required.
• Good command of spoken and written English; additional languages are an advantage.

Required skills

• Working knowledge of Microsoft Office (PowerPoint, Word, Excel).
• Experience supporting digital learning and/or basic multimedia editing is an advantage.
• Attention to detail, strong customer service skills, good planning and execution, and ability to work independently.