Executive, Volunteer Management (2-Year Contract)

About the role

Ren Ci is looking for an Executive, Volunteer Management on a 2-year contract. The Executive recruits, trains, supports and retains volunteers to help the organisation achieve its mission, and assists the manager in analysing volunteer data, coordinating volunteer programmes across all Ren Ci entities and running regular volunteer activities.

Key responsibilities

• Recruit, train, support and retain volunteers; assist the manager in analysing and interpreting volunteer data to improve understanding, engagement and support.
• Coordinate volunteer programmes across all Ren Ci entities and help plan and run regular volunteer programmes.
• Design and implement data-driven approaches to improve recruitment, management, retention and satisfaction, and evaluate programme effectiveness to find gaps.
• Develop strategies to attract suitable volunteers.
• Identify volunteer needs across entities, facilitate orientation and onboarding, and provide or organise training for new and existing volunteers.
• Maintain volunteer rosters to ensure adequate coverage for events and programmes, and act as a point of contact for volunteers.
• Plan, organise and coordinate programmes and activities with internal stakeholders, departments, partners and volunteers.
• Maintain accurate records such as volunteer hours and number of activities, generate reports for internal planning and external stakeholders, and ensure compliance with policies, work instructions and data privacy standards.

Required profile

• Degree or diploma in any field.
• At least 4 years of related experience in customer relations or volunteer management roles.
• Experience using data analytics to gain insights for managing customers, staff or volunteers is preferred.
• Strong interpersonal, communication, time management and organisational skills, and strong problem-solving abilities.
• Team player able to work effectively with diverse stakeholders.

Required skills

• Proficiency in Microsoft Office applications.