Experience Executive – Member Services & Recovery

About the role

The Experience Executive is the first point of contact for members and guests at MORROW Health. You will shape every interaction, guide members through our wellness and recovery services, and ensure a seamless, brand‑aligned experience.

Key responsibilities

• Handle member feedback, complaints, compliments and inquiries with professionalism and empathy.
• Provide accurate information on wellness, recovery, nutrition and lifestyle facilities.
• Manage merchandise inventory, monitor stock levels and maintain visual‑merchandising standards.
• Support daily membership desk operations, including rostering, queue management and appointment scheduling.
• Log, escalate and follow up on service issues according to SOPs, ensuring timely resolution.
• Stay up‑to‑date on promotions, membership packages and new service launches.
• Collect and relay member feedback for continuous improvement.
• Assist with member engagement activities, workshops and events.
• Maintain accurate member records in the CRM system and uphold confidentiality.

Required profile

• Diploma or certificate in Hospitality, Business, Customer Service or a related field.
• 1‑3 years of customer‑facing experience, preferably in hospitality, healthcare, fitness, spa or wellness environments.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to remain calm under pressure and resolve conflicts professionally.
• Tech‑savvy with experience using CRM or booking systems.

Required skills

• CRM systems

What we offer

• Opportunity to work in Singapore’s largest integrated fitness and recovery destination.
• Dynamic, wellness‑focused environment with continuous learning.
• Engagement in member‑centric initiatives and brand development.